Thang Loi Hotel Hanoi

Breakfast was nice.

This hotel is not really kid friendly. It is literally on the lake where small children could misstep on the stairs or open areas around doors and fall in to the lake. The interior of the hotel is dark and dated while the corridors are just plain dirty

Location was good

The swimming pool was closed. I think the golf you should offer free driving range golf balls if you’re staying in the hotel, not at an extra charge it would’ve been nice to know the restaurant in the swimming pool we’re gonna be closed down.

We chose this hotel because it is the nearest & affordable hotel to stay in 1 night for the venue of our Christmas Party - The Hanoi Club Hotel & Residences. The room is good & comfortable. The bathroom has bathtub so it is good anyway.

The tissue paper on the toilet is used & there's no enough tissue paper in the room too. The hotel staff didn't put a new toilet tissue paper for their new guest on that day. We asked many times at the receptionist & she said already put new tissue paper in our rooms. but nothing arrive. Also the fridge inside the room is not working (unplugged) & there's no free food, i mean not a lot.. just two small bottle of water, 2 sachet of tea, 2 sachet black coffee. No any snacks. So you better bring food or snacks for your stay. You will get hungry.

Swimming pool, large rooms

No elevator

Nice view (lake and the lights of Hanoi). Room and breakfast ok. Peaceful location but not too far to take a Grab to town.

No proper lighting in the room (at least we couldn't find the switches). The lift didn't work. Very worn out. The pool area needs a face-lift badly and basically the entire hotel is rotten. Could be very nice. The location was completely different from booking.com.

A bit far from downtown.

Dog shit, people are peeing around hotel which is not good for us and our son. The entrance of the hotel smells bad.

Disappointing

Pool closed, golf course closed and terrible breakfast. Not what was advertised.

Rooms were good size, location good with nice scenery. Definitely a good option for travellers on a budget. You can see the hotel would have been grand in its day but is feeling its age. Nevertheless we were comfortable staying here and as we were doing a lot of sight seeing we used it just for sleeping.

Was disappointing that the pool was not in service as we had chosen the hotel because of the pool on addition to its location. Breakfast was not buffet as shown in photos however staff did a good job in providing adequate breakfast options.

Loved to stay in a small quiet island and avoid the traffic noise from Hanoi. Viewing the Skyline at the other side of the lake from my room was magic

Staff were friendly

The room had dead insects in it. The beds are very hard and you can feel the springs. Generally felt like an unsafe place to be. The bathroom was horrible. Nothing in the room worked, we couldn’t turn off the A/C.

Service was very good, location was good

The hotel smelled very very bad, unpleasant experience

Nice view of the lake and city.

We firstly were given two singles when I requested a double bed, when I asked they simply told us they had no double beds left and didn’t accommodate for us. The pool is closed, when I asked they pointed out the sign on the website where it says it is closed for winter however it still had it advertised as having a pool when I booked. I was disappointed with this as I booked this property based off the pool. The elevator was out of order and we had to walk 3 flights of stairs to get to our room every time. The grounds of the place was tired and outdated there was damaged carpet and the grass and trees were overgrown giving it an abandoned feel. The tennis court was certainly unusable, as it was run down and extreme rusted another activity I would’ve loved to do however the hotel didn’t maintain it.They also advertised the rooms as having outdoor furniture however there was none so we weren’t able to sit out on the balcony to enjoy the view. There was also mould in our room near our AC and the fan in the bathroom.Overall I do not recommend staying here as it isn’t as prestige and pristine as it once was. And you can stay elsewhere for much cheaper and get a better deal.

Lovely quiet location. Walkable into town but please than 2 pound in a grab. Rooms actually above the water on the lake.

The pool is closed but they didn't tell anyone, it's the reason I actually booked this hotel so we left after 1 night

We loved the location and the retro design and layout of the hotel.

The technology in the rooms is a little bit outdated but it's no big deal.

Very friendly staff. The hotel did not meet up with our expectations but the staff was very friendly and always helping with everything you need.

We were there when a typhoon hit Hanoi. A hotel that offers room for this price should at least have food stocked for a day. We were not able to leave the hotelroom but apparently the hotel had delivery problems for food so they just almost didn't have any. Just some noodles wo were just NOT good. It is absolutely not worth the price. The rooms were okay but the bathroom could be a bit more clean. It would have been okay if the price was lower. Overall we do not recommend but that is absolutely not due to the staff!

quiet lake viewbig pool

staff should speek englishkitchen menu not what im expect for a nice lake view restaurant

Amazing hotel. Great room with balcony over the water. A bit run down that's why it was cheaper. Still great value for money. Very clean. Large pool. Great views

Nice location and view, quiet place, but many things are broken and require to fix.

The size of the pool. The affordability of the meals. Great view of the city and lake.

The toilet didn’t flush lots. Bath tub shower. The pool was not filtered clean, we got an eye injury jumping in with the stuff on top of the water.

Nice place. Good pool. Driving range directly at the lake. Clean and all you need. Had View on the whole skyline of Hanoi. very nice